On June 27th 2007, Ann Peterson, a York, Maine resident opened Ann-imals Pet Supply Store to accomodate local pet owners. By providing holistic and natural food, toys & treats Ann-imals Pet Supply Store can alleviate the stress, ensuring a longer, healthier life for your favorite loved one(s).
By standard mail:
764 US RT 1 Suite 2
York, ME 03909
By phone: For Online Issues ONLY 207-351-2777 8AM-8PM EST
RETAIL STORE HOURS 9:30-7:00 Monday -Saturday and 11:00-5:00 on Sunday.firstname.lastname@example.org
Shipping Information: Almost all orders are shipped via UPS ground within 72 hours of receipt. Once shipped, you will receive tracking information via UPS Quantum View Notify. Please be sure to adjust your email settings or spam filter so that you are able to receive this important email. Some of our items are drop shipped from the manufacture. Shipping times as well as carriers on these items will vary. We do not ship to addresses outside of the United States
Satifaction with your shopping experience at Ann-imals Pet Supplies is important to us. We offer a 30-day return/exchange option under the following guidelines:
All returns/exchanges require a Return Merchandise Authorization Number (RMA) from Ann-imalspetsupplies.com, no exceptions will be made. This RMA can be obtained by emailing us at email@example.com or calling 207-351-2777. Returns or exchanges received without a Return Authorization will be refused and will not be processed.
All returns/exchanges must be in original packaging with tags attached, unused and in sellable condition (remove all fur, no smoke or other smells). Returns or exchanges of items not in unused and sellable condition will be refused and will not be processed. These item(s) will be returned to the customer at the customer's own expense. Charges will be billed to the credit card used at the time of checkout for the original purchase.
If an item arrives to you damaged or defective you must contact us within 48 hours of receipt.
RETURN EXCEPTIONS: All toys sales are FINAL. No exchanges or returns will be accepted. NO EXCEPTIONS! This policy has been implemented due to health reasons and dogs' adversions and tendencies to mark products that have the scent of another animal on them. We want to ensure that all of these products are unused for your pet!
All clearance items are final sale.
Shipping and handling charges are not refundable.
Please allow one billing period for any refunds to appear on your credit card statement.
For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Ann-imals Pet Supplies is not responsible for items damaged or lost in transit.
Any item returned without a Return Authorization Number will NOT be processed and will be returned to customer at customer's own expense and/or additional restocking fee of 50% will be incurred.